The online shop will only accept orders from residents in Spain and abroad as long as items are delivered in the Iberian Peninsula or Balearic Islands.
Purchases that can be made directly through the www.https://elalmendro.com/ website will be subject to product availability.
The process for purchasing products through the website is as follows:
All products selected by the user will be added to their shopping basket. Users will need to go to the shopping basket icon to begin the purchase process.
Once in the basket, the user can: (i) edit the quantities of each item included in the basket; (ii) enter a discount coupon cope, if they have one; and (iii) see the total purchase cost including the delivery costs, if applicable. To continue with the purchasing process, please click “Finish purchase”.
Users do not need to be registered in order to make a purchase. For non-registered users, the process is as follows:
Users who are already registered only need to enter their username/email and password at the My Account icon in the top menu or in their Basket. Once registered, the user’s data will be automatically filled in (although any of these details can be modified) and the user will only need to select their payment method and click on “Place order”.
Once the order has been placed and payment has been completed, the user will receive an order confirmation at the email address provided, which will include the order number, a list of the items included and the billing and delivery address.
In the event that the order cannot be delivered for any reason, the user will be notified by telephone or email, informing him/her of the incident.
The prices quoted for each product include Value Added Tax (VAT) and will be displayed in Euros (€). Despite having been checked to prevent errors, if we find any price errors on the website, we will contact you to notify you of this and you will be able to accept the new price or cancel the order.
If we are unable to get in touch with you, we will assume that the order is cancelled.
Unless expressly indicated otherwise, these prices do not include delivery expenses, delivery cover or any other additional services and annexes to the product or service purchased.
The prices applicable to each product will be those published on the website and then automatically applied by the purchase process in the last phase of the same.
Payment can be made by credit or debit card (VISA and Mastercard).
1. If payment is made by credit card, the order total will be reserved and it will not be charged and discounted from your credit until the order has been dispatched. This system is supported by most banking entities.
2. If payment is made by debit card, it will be automatically charged at the time of purchase.
We remind you that until you have accepted the purchase, your order is not confirmed and the products selected are therefore not reserved.
EL ALMENDRO reserves the right to withhold any order for security reasons, in which case the customers impacted will be notified. We also reserve the right to cancel an order if we believe that we cannot verify the delivery and billing details or we believe that the buyer intends to use the purchase for resale. Our server encrypts all personal details, ensuring the privacy and security of your transaction.
EL ALMENDRO applies the taxes required by Spanish law to online bookings. All prices include the 10% VAT in force.
Purchases made on the EL ALMENDRO website cannot be delivered to post office boxes. Items must always be delivered to an address and to the person indicated at the time that the product purchase is confirmed.
EL ALMENDRO shall not be held liable when the product or service is not delivered as a consequence of the inaccuracy or falsity of the data provided by the User for this purpose, or in the event that the delivery cannot be made for reasons unrelated to the appointed delivery company for said purpose, such as the absence of the recipient.
Purchase is subject to payment of the delivery costs by the buyer. The cost of delivery is €4.50 for deliveries in the Iberian Peninsula and €14 for deliveries to the Balearic Islands. Orders above €35 will be exempt from paying delivery charges.
The delivery timeframe of an order should be estimated at 24-48 hours depending on the day and time of confirmation.
All orders received from Monday to Thursday before 16:00 are prepared and dispatched the same day to be delivered in the following 24-48 hours. Orders made after 16:00 will be processed on the next working day. To prevent the order from being outside our premises for over 24 hours and to ensure its perfect state of preservation, no deliveries will be made on Mondays or bank holidays. Orders made on Saturdays, Sundays or banks holidays will be processed on the first working day and they will therefore be delivered in the following 24-48 hours. Orders made on Thursdays after 16:00, Fridays, Saturdays or Sundays will be delivered on the second working day of the week.
Any incident will be communicated by email or by telephone at the number provided.
If there is no one at the indicated address at the time of delivery, the courier will leave a note to contact the delivery agency so as to quickly coordinate the delivery.
In the event of any problems in the delivery to the address indicated, the courier company will leave a message indicating how to proceed with the delivery. They will offer two delivery attempts: the first attempt on the following day and the second after having arranged the delivery.
At El Almendro, we have organised the delivery logistics in such a way as to ensure that the product is transported under the best possible conditions, which is why it is important to receive the delivery at the first delivery (within 24 hours). We cannot be held responsible for the state of the product after two days from the scheduled delivery. The customer will not be able to claim a refund of the purchase price.
If there are any issues, please do not hesitate to contact us by email: [email protected] or by calling: 696991820
Users can track their orders from the website in the My Account section by clicking on the Orders in the side menu.
In this menu, you can see an overview of the history of completed orders as well as current orders, and the current status of the order is displayed.
Once the order has left El Almendro’s premises, users will receive a notification by email from the assigned courier company in which they can check the delivery status and delivery date.
EL ALMENDRO does not accept exchanges or returns of its products due to their perishable nature. If you detect any nonconformity or anomaly with the product, please contact customer services immediately by calling 902 181 940.
En caso de que EL AMENDRO no pueda entregar al Usuario los productos contratados por no estar éstos disponibles en ese momento, lo pondrá inmediatamente en conocimiento del mismo, quien podrá optar por una de las siguientes soluciones:
Request a refund of the sums paid for these products. EL ALMENDRO shall make the refund effective within a maximum period of 30 days. Allow EL ALMENDRO to provide you with similar products, with no increase in price.
Our Customer Service department has an after-sales service for dealing with any problems you may encounter with our products or shipments, which offers our customers a quick, effective service.
We strive to provide you with a website with information that is up to date and without errors. However, we cannot guarantee against a technical or human error.
This website may contain some typographical errors, differences or omissions about some aspects in regard to the product price, availability and information.
EL ALMENDRO reserves the right to correct these errors, differences or omissions, without prior notice, even when this affects orders waiting to be processed.
If you have any questions about our online shop, you can contact us by email at: [email protected] or by calling us at: 696991820
DELAVIUDA ALIMENTACION, S.A.U
A45428117
C/ Santa María, 4
45100 Sonseca (Toledo)