Outside Spain, we are present in more than 60 countries, including Portugal, Mexico and Argentina. You can purchase our products in different supermarkets and department stores.
In the main supermarkets and hypermarkets in Spain. We have a very complete list, so you can ask us and our sales department will tell you which shops in your area you can find them in.
Yes, we have some gluten-free options for coeliacs. And, although some products may contain gluten, we are constantly innovating to satisfy all consumers. Check the product sheet for specific ingredients.
We recommend that you store our products in a cool, dry place to maintain their quality and ensure they last longer. This is advisable throughout the year.
Of course. You can find quite a few special products for people with lactose intolerance, especially among the El Almendro turrones.
No, as our products are perishable, they cannot be exchanged, returned or cancelled.
One of El Almendro's main concerns is to ensure that the order arrives protecting the integrity of all the products, thus maintaining full customer satisfaction. As such, our products are protected and reinforced with the best packaging materials, ensuring they are delivered in perfect condition.
If, despite this, you receive a broken product, please contact our purchasing department by sending an email to [email protected] with your order number or by calling: 696991820. We will do everything possible to resolve the issue. You must notify us within a maximum of 24 hours from receiving the order. To improve the resolution of the incident, we recommend that whenever you receive a broken package or one with visible dents, you make a note of it on the carrier's proof of delivery.
At El Almendro, we ensure maximum product quality, which is why we dispatch all orders at the optimum temperature and protect the product. Your purchase will arrive in kraft cardboard packaging to protect the product from knocks and to provide thermal insulation.
Dispatchments are delivered in 24-48 hours. Due to high demand, we may experience variations in delivery.
All orders received from Monday to Thursday before 14:00 are prepared and dispatched the same day, to be delivered within the following 24-48 hours. Orders placed after 14:00 will be processed the following business day.
In order to prevent the order from remaining outside our facilities for more than 24 hours and to guarantee its perfect state of preservation, no deliveries are made on Mondays or after public holidays.
Orders placed on a Saturday, Sunday or public holiday will be processed on the next working day and will therefore be delivered within the following 24-48 hours.
Orders placed on a Thursday after 14:00, Friday, Saturday or Sunday will be delivered on the second working day of the week.
Any incidents will be communicated via email or by calling the number provided.
We do not deliver products outside the Iberian Peninsula and the Balearic Islands. However, if you would like additional information about international deliveries, you can request a customised quote from us in the contact section.
Delivery is free for purchases over €35. Delivery charges are €4.50 for purchases under €35 within the Iberian Peninsula and Spanish territory and €14 for the Balearic Islands.
If there is no one at the indicated address at the time of delivery, the courier agency will contact the telephone number you have provided in order to quickly coordinate the delivery.
Two delivery attempts are available: the first attempt will be the next day and the second after having arranged it with the courier agency.
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